It is vital to us that you, as a student, are completely satisfied with the guidance you have received. It is important that you are getting what you need out of the lessons you have paid for. As such, we provide our students with only our top tutors, enabling them to understand and, therefore, succeed in their respective subjects. Our tutors go through an intensive screening process and only those who meet our high standards then join our Royal Tutors team.
Should you have any comments or complaints about the workshop or private lesson you attended please email [email protected].
Your safety and that of our tutors is a top priority! As most students and tutors have not met before this can pose as a safety threat, rendering either party unwilling to provide/attend a private lesson. This is completely understandable and is one of the reasons we screen our tutors so thoroughly. We do not, however, screen our students, which is why it is part of our safety policy that our students and tutors meet at Wits University ONLY.
This provides both student and tutor with the safety and peace of mind of a mutual meeting place.
Our privacy and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.
We have revised our privacy and cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.
It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in PoPIA and other related regulations and need to process such personal information to provide products or services to you for purposes including to confirm, update and enhance our records, to confirm your identity and additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to.
The provision of your personal information in terms of this policy is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.
The types of information we may process are, where applicable:
How we use your personal information
Billing and customer care
Research and Analytics
We use our analytics to, for example:
How we share your personal information
Where applicable, we share information about you with:
We have security measures in place to improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction. We are required in terms of PoPIA to notify you and the Information Regulator, if any of your personal information has been compromised.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION
Despite the security measures we have in place to protect your personal information, (firewalls, password access and encryption methods) you acknowledge that it may be accessed by an unauthorised third party, e.g. as a result of an illegal activity.
In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us with, within a reasonable time of us becoming aware of such occurrence.
Right to access personal information
You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, you can contact our team at +27 60 741 5541 or [email protected]
To opt out of marketing messages
If you no longer want to receive marketing messages from Us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on when and where our workshops will be hosted, you can opt out by simply leaving the Whatsapp Group or by unsubscribing from our email.
Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.
ANY DETAILS provided to Royal Tutors, such as cell phone number and email address, is kept strictly private.
Any and all content disclosed within private lessons is kept confidential and will not be discussed with Royal Tutor management or any third party, unless at the behest of the student concerned.
Payments for private lessons booked must be submitted IN ADVANCE before those lessons can commence. Should there be a cancellation a refund will be provided.
EFT or DIRECT DEPOSIT ONLY.
Workshops may be paid for via EFT or DIRECT DEPOSIT up to 24 hours prior to the date of the workshop. CASH may be given on the day of the workshop.
Please email [email protected] or contact 060 741 5541 for banking details.
We reserve the right to amend our fees without prior notification.