Privacy Policy

Our privacy and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.

We have revised our privacy and cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018,  and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information. 

In this privacy policy, we explain how we collect, use, share and protect your personal information when you use our products and services and our website.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in PoPIA and other related regulations and need to process such personal information to provide products or services to you for purposes including to confirm, update and enhance our records, to confirm your identity and additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

The provision of your personal information in terms of this policy is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.

The types of information we may process are, where applicable:

• Your name, address, phone and/or mobile number, and email address. Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent, to provide their personal information to us.

How we use your personal information

Marketing

• As our customer, we will contact you to keep you informed about new and existing products and services, and other promotions and we may use your personal information to run events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We may also, with your consent, send you newsletters and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.

Bookings 

• When booking with Royal Tutors, you may receive appointment-specific communication. This includes booking and cancelation confirmations, payments receipts and appointment reminders via email or SMS.

Billing and customer care

• To bill you for using our products and services, or to take the appropriate amount of credit from you.
• Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
• To respond to any questions or concerns you may have about products or services.

Research and Analytics

• We use our analytics to, for example:
  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our products and services
  • Frame our marketing campaigns and determine how we might personalise those
  • Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our analytics.      

How we share your personal information

Where applicable, we share information about you with:

• Partners, suppliers, or agents involved in delivering the products and services you’ve ordered or used
• Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
• A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.
• Third parties that we use to serve you marketing.

We have security measures in place to improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.  We are required in terms of PoPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information, (firewalls, password access and encryption methods) you acknowledge that it may be accessed by an unauthorised third party, e.g. as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us with, within a reasonable time of us becoming aware of such occurrence.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, you can contact our team at +27 60 741 5541 or [email protected]

To opt out of marketing messages

If you no longer want to receive marketing messages from Us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on when and where our workshops will be hosted, you can opt out by simply leaving the Whatsapp Group or by unsubscribing from our email.

Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.

ANY DETAILS provided to Royal Tutors, such as cell phone number and email address, is kept strictly private.

Any and all content disclosed within private lessons is kept confidential and will not be discussed with Royal Tutor management or any third party, unless at the behest of the student concerned.